Thank you for visiting and shopping at neomaskppe.com. The following are the terms and conditions that constitute our Shipping Policy.
Most orders are processed same day if received before 1:00 P.M. Eastern Time on a business day. All orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.
Neopart Transit ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Neopart Transit is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Neopart Transit is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Due to the nature of our products, refunds are offered for damaged or incorrect products only.
Please save all packaging materials and damaged goods before filing a claim.
To request a quote on international shipping please email PPE@neoparttransit.com